Continuing with our AI Agent case studies, here's another real-world example of how automation can transform operations. This was actually used for an organisation that handles countless daily orders faced a common challenge—responding to an overwhelming number of customer emails about order status and issues. Enter AI agents. When a customer sends an email, Zola, our email assistant, steps in: ✦It understands the intent, whether it’s a status update or an issue. ✦For a status update, Zola asks